As part of its travel agency activities, Tawana Safaris collects information about you, which is used to process your travel requests, but also to get to know you better and improve its services.

We respect your privacy and are committed to treating your personal data with the confidentiality and respect it deserves, in accordance with the Data Protection Act of 3 August 2018, implemented by the Government of Botswana.

During our communications or when you browse our website, we collect various types of information:

1- Information that you provide to us when using our services, whether by email, telephone or by using our forms.

This includes information that you send when contacting us, preparing for or booking a trip, and more broadly when we communicate with each other. The data collected is as follows:

• Identity: surname, first name, date of birth
• Contact details: telephone number, email address
• Legal and regulatory information: driving licence, passport
• Optional sensitive data related to health, dietary preferences or a personal event

This information will be considered confidential and will be used strictly to provide the service requested within the framework of our commercial relationship exclusively.

However, the information provided may be shared with our suppliers and partners for legal and regulatory purposes or to ensure the smooth running of your stay.

We may also collect personal information from third parties: other trip participants, emergency contacts, etc. We consider that they have been informed and have consented to the transfer of their personal data to Tawana Safaris. They also have the same rights of access, rectification and deletion.

2- Data analysing the use of our website, collected automatically by cookies and anonymously.

Tawana Safaris uses the data recorded in order to:

• provide its services
• compile statistics
• improve and develop customer relations (e.g. newsletter)
• Newsletter and contact by e-mail

Tawana Self Drive produces an annual newsletter to keep you up to date with our news and the past season. Subscribers can unsubscribe at any time via the link at the bottom of the newsletter or by writing to us at contact@tawanaselfdrive.com

Data security

If you pay for your trip by credit card, you will access fully secure pages via the PayFast platform, the leading online payment provider in Southern Africa.

Cookies

We use cookies for certain features of our website to ensure it functions properly and to collect analytical data to understand and improve our users’ experience. We do not use them for advertising purposes. These are mainly Google Analytics cookies.

Embedded content from other websites

The pages and articles on our website may include embedded content (videos, images). Embedded content from other websites behaves in the same way as if the visitor were visiting that other website.

These websites may collect data, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account logged in on their website

You have the right to access, rectify and delete your personal data. Simply contact us (providing your surname, first name and email address) at contact@tawanaselfdrive.com

You may exercise the following rights at any time:

• Right of access: you have the right to obtain information about the processing of your personal data. You must submit your request in writing via our contact email address after confirming your identity.
• Right of rectification: If you find that some of your data is incorrect, you can ask us to rectify it.
• Right to object: You have the right to object to any further processing of your personal data.
• Right to erasure: You may request that your personal data be erased at any time once it is no longer necessary for the performance of our services.